Apple’s Genius Bar apparently deals with 50,000 appointments a day from all around the world. The appointments involve iPhone, iPad, iPod touch, iPod, Apple TV, and Mac repairs, and whichever way you look at it, it’s a huge number of appointments. The information comes from The Loop who managed to get a meeting with Apple to discuss its retail operations after Apple opened its 374th and 375th retail store in Canada.
According to Apple, the company has seen almost 300 million worldwide visitors so far in its fiscal 2012, which started in October 2011. To give you some type of comparison, by July 2011, the population of the United States was estimated to be 311 million people.
There is also an interesting data point from Apple’s retail Genius Bar. According to the company, 50,000 people get serviced at a Genius Bar around the world, every single day. That’s a lot of appointments.
Apple Stores are certainly a unique shopping experience and offer much more than shelves filled with boxes to buy. Each store offers hands on experience of most Apple products, including iPhone, iPad and iPod touch as well as all of the Mac lines. When it comes to customer service, from my experience the Genius Bar is second to none. When you buy an Apple product you know you have the backing of the best customer service around. You don’t get that level of comfort from any other consumer product; it gives you total peace of mind. Not every Apple product is perfect, if you experience a problem; it gets fixed or replaced without any argument.
If you have used the Genius Bar bar, have you had a similar experience to me? Were you surprised by the excellent customer service or did you experience something different?
Source: The Loop
 |  |
Source: http://feedproxy.google.com/~r/TheIphoneBlog/~3/a_0Lc9rNO_o/story01.htm
No comments:
Post a Comment